Municipality of Norristown

The buyer is seeking a Managed Service Provider to support their IT infrastructure and operations. The provider will be responsible for help desk support, network management, security operations, and system administration. The buyer aims to achieve operational efficiencies and establish a sustainable business model in an evolving technological environment. The selected provider will need to offer 24/7 support for critical departments and manage various technical systems and infrastructure.

• 11/15/2024 - Submit Intent to Bid
• 11/27/2024 - Submit Questions
• 12/2/2024 - Distribute Answers to Questions
• 12/6/2024 - Proposal Due Date
• 12/11/2024 - Identify Vendor Finalists
• 12/18/2024 - Conduct Presentations
• 12/31/2024 - Submit Final Proposals
• 1/3/2025 - Select Final Vendor & Award MSP
• 1/10/2025 - Execute Contract
• 2/24/2025 - MSP Go-Live

• Provide Tier One, Two, and Three Help Desk Support
• Manage Network Monitoring and Management
• Perform Desktop/Endpoint Management
• Oversee Security Operations Management
• Conduct System Administration
• Deliver Technical Project Management
• Generate IT Operational Reporting
• Support Government access channel infrastructure
• Provide on-site support
• Implement and assist in creating IT policies and procedures