Department of Administrative Services

The buyer is seeking a contractor to implement and operate a state-based health insurance marketplace platform and call center to replace the current federal marketplace. The solution must include eligibility, enrollment, and consumer assistance capabilities compliant with the Affordable Care Act. The contractor will be responsible for migrating existing data, integrating with Medicaid systems, and providing ongoing maintenance and support. The project aims to improve flexibility, oversight, and customer service for Oregon's health insurance exchange.

• 12/11/2024 - Questions/Clarifications Due
• 12/30/2024 - Proposal Due Date

• Three years experience implementing proposed solution in another state
• Five years experience working with government entities
• Experience migrating enrollee data from federal marketplace

• Implement state-based eligibility and enrollment marketplace platform
• Implement call center for health insurance exchange
• Migrate enrollee data from federal marketplace
• Provide ongoing maintenance and support of solution
• Coordinate with Oregon's Medicaid systems
• Implement consumer assistance center and mailroom services
• Ensure compliance with Affordable Care Act requirements
• Provide project management and implementation services
• Conduct user acceptance testing and training
• Develop disaster recovery and security plans