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UI Telephony & VA System Update
State of Colorado Department of Labor and Employment
The buyer seeks proposals for a Customer Relationship Management (CRM) solution that includes telephony, virtual agent and advanced analytics enhanced by agile artificial intelligence capabilities. The solution should provide integrated functionality to supply users with 24/7 answers and improve data for managing decision-making. The buyer aims to move towards a more holistic product that can provide adaptive and relevant reporting and resource management to UI leadership.
- 12/13/2024 - Pre-Response Meeting
- 12/18/2024 - Deadline for Submitting Inquiries
- 12/30/2024 - Proposal Due Date
- 3/1/2025 - Estimated Contract Start Date
- Provide a Customer Relationship Management (CRM) solution with telephony and virtual agent capabilities
- Implement advanced analytics enhanced by agile artificial intelligence
- Integrate with existing state software and databases including MyUI+ and Salesforce
- Develop a virtual agent that interfaces with the MyUI+ system for enhanced self-service
- Provide training for ongoing in-house support needs
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