This RFP is currently open for proposals.
Sign up for an account to get RFPs matching your business in your inbox.
IVR Payment Processing Services
12/31/2024
-
Spring Valley, CA
Otay Water District
Buyer is seeking proposals for automated interactive voice response (IVR) payment processing services. The service will allow customers to make payments over the phone 24/7 via credit card or bank account. Buyer requires daily reporting, real-time payment checking, and technical support. The contract will be for two years with three one-year extension options. Buyer currently processes approximately 2,700 payments per month through this service.
- 10/30/2024 - RFP Publication
- 12/31/2024 - Proposal Due Date
- 2/28/2025 - Contract Award
- 4/1/2025 - Contract Start Date
Refer to RFP
- Provide 24/7 Pay-By-Phone payment processing for credit/debit cards
- Offer 24/7 Pay-By-Phone payment processing for checking and savings accounts
- Deliver daily summary and detail reporting for payments
- Provide daily electronic payment file in custom format via FTP
- Enable real-time payment checking via web interface for District staff
- Offer daily technical support for District staff
- Provide customer use statistics for Pay-By-Phone service
- Maintain and update equipment, software, database and internet site
- Adhere to State and Federal Privacy Regulations and Banking Regulations
- Comply with Payment Card Industry Data Security Standards (PCI DSS)
Want to Save Time Drafting Proposals?
We generate a proposal draft so you don’t have to start from scratch. Learn more how you can save up to 80% of your time writing proposals.