California Department of Child Support Services

The buyer seeks a vendor to operate the California State Disbursement Unit for child support payment processing. The vendor will collect and disburse child support payments for IV-D and non-IV-D cases, implement advanced payment methods, integrate multiple payment options, provide customer service, maintain data systems, ensure data security, and implement fraud prevention measures. The buyer aims to enhance payment processing efficiency, expand payment options, improve customer experience, and utilize industry best practices.

• 12/9/2024 - Last Day to Submit Questions
• 12/13/2024 - Response to Vendor Questions
• 1/3/2025 - Proposal Due Date
• 2/10/2025 - Vendor Demo

• 60 months experience operating child support State Disbursement Unit
• Or experience with public/private sector collection and disbursement processing

• Operate State Disbursement Unit for child support payment processing
• Collect and disburse child support payments for IV-D and non-IV-D cases
• Provide payment processing, banking, and reconciliation services
• Implement real-time and guaranteed funds payment methods
• Integrate multiple payment and disbursement options
• Offer customer service through various communication channels
• Maintain document imaging and data repository system
• Ensure security of personal and financial data
• Implement fraud detection and prevention measures
• Comply with federal and state regulations