Department of Medical Assistance Services

The buyer seeks a contractor to provide Non-Emergency Medical Transportation (NEMT) brokerage services for Fee-For-Service Medicaid members in Virginia. The contractor will manage a statewide transportation provider network, schedule and coordinate trips, ensure compliance with regulations, and implement technology solutions for program management. The buyer requires the contractor to provide customer service, process provider payments, conduct quality assurance, and collaborate on program improvements. The contract aims to ensure access to medical services for eligible Medicaid members who have no other means of transportation.

• 11/21/2024 - Pre-proposal conference
• 11/22/2024 - Deadline for Letter of Intent
• 12/10/2024 - Deadline for questions
• 1/10/2025 - Proposal Due Date

• Provide statewide NEMT brokerage services for Fee-For-Service Medicaid members
• Manage transportation provider network
• Schedule and coordinate NEMT trips
• Ensure compliance with federal and state regulations
• Implement technology solutions for trip management and reporting
• Conduct quality assurance and performance monitoring
• Process provider payments and claims
• Provide customer service for members and providers
• Submit required reports to DMAS
• Collaborate on program improvements and innovations