City of San Joaquin

The buyer is seeking proposals for comprehensive General IT Services on an as-needed basis. The buyer requires a firm to maintain and repair all applicable technology equipment, with occasional requests for consulting and new equipment purchases. Services will be provided at an hourly rate to meet the Information Technology needs of the small-sized city. The selected vendor will be expected to offer a wide range of IT support, including network management, software support, and cybersecurity services.

• 1/10/2025 - RFP Release Date
• 1/23/2025 - Proposal Due Date
• 1/28/2025 - Selection Notification

• Provide virtual CIO services and perform systems/network assessments
• Offer 24/7 remote monitoring and reporting
• Maintain customer service line during business hours
• Support network infrastructure including routers, firewalls, switches, and wireless solutions
• Perform remote and onsite remediation
• Provide PC and office technology support
• Offer software and server support (VM and Physical)
• Assist with hardware and software sales
• Provide IT consulting services
• Implement anti-virus protection and outbreak remediation
• Manage disaster recovery/backup services including offsite storage
• Support email systems, including hosting options
• Host, maintain, and update website
• Provide hourly comprehensive services for technology equipment maintenance and repair
• Consult on and perform purchase of new equipment as needed