White County Department of Finance

The buyer is seeking proposals for inmate communication services at the White County Jail. The project includes implementing an inmate calling system, tablet system, automated information platform, video visitation, and investigative system. The solution must provide specified hardware components and be legally compliant. The buyer requires ongoing maintenance and support throughout the contract term. The awarded vendor will receive compensation based on gross revenues from inmate charges.

• 1/9/2025 - RFP Published
• 1/23/2025 - Proposal Due Date

• At least 10 years experience providing inmate communication services
• Provide minimum of 3 references, preferably Tennessee County Jails

• Provide, install and support inmate calling system
• Implement inmate tablet system with check-out tracking
• Develop automated information platform for inmates
• Install video visitation system with face tracking
• Create investigative system to monitor all interactions
• Supply hardware including phones, kiosks and tablets
• Ensure legal compliance of all system components
• Provide ongoing maintenance and support
• Implement cloud-based call recording and storage
• Configure system alerts for key words/phrases