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Beta Systems Operlog Tools Software Maintenance and Technical Support Services
1/27/2025
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Austin, Texas
Texas Comptroller of Public Accounts
The buyer is seeking Software Maintenance and Technical Support Services for Beta Systems Operlog Tools software. The services include telephone and online support, error corrections, software updates, and compliance with data safeguard standards. The contract term is from April 1, 2025 through March 31, 2026, with options to extend. The buyer requires prompt response times to service requests and strict adherence to data security protocols.
- 1/6/2025 - RFO Issued
- 1/13/2025 - Deadline for Submission of Questions
- 1/15/2025 - Release of Official Responses to Questions
- 1/27/2025 - Proposal Due Date
- 4/1/2025 - Contract Award
Refer to RFP
- Provide Software Maintenance and Technical Support Services for Beta Systems Operlog Tools
- Provide telephone and online support for problem reporting
- Deliver Error Corrections, Software Updates, Software Upgrades, and Software Patches/Fixes
- Respond to service requests within specified maximum response times
- Comply with CPA Data Safeguard Standards
- Conduct criminal background checks on assigned personnel
- Provide Software Documentation and Licensed Software maintenance
- Implement and maintain appropriate administrative, technical and physical safeguards for CPA Data
- Encrypt CPA Data in transit and at rest
- Notify CPA of any Security Incidents within 24 hours
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