Nevada State Purchasing Division

The buyer is seeking proposals for a robust Dispatch Phone System for the Department of Public Safety's Records, Communication and Compliance Division. The system will improve response to routine and emergency situations, enhancing services for Nevada's constituents and visitors. The buyer requires a solution that offers advanced functionality, including integration with CAD systems, GPS capabilities, and language translation. The system should handle high call volumes and provide redundant capabilities to ensure continuous operation.

• 12/30/2024 - Deadline for questions
• 1/9/2025 - Answers posted
• 1/27/2025 - Deadline for references
• 1/28/2025 - Proposal Due Date

• Provide a robust dispatch phone system for emergency telecommunications
• Implement security groups with varying levels of access
• Integrate with Computer Aided Dispatch (CAD) system
• Provide GPS and location sharing capabilities from callers
• Offer two-way language translation for non-English speaking callers
• Provide call transcription services
• Migrate existing phone recordings from current Exacom system
• Provide technical support and system training
• Handle high volume call situations and prioritize radio traffic
• Ensure redundant capabilities and handle network/power outages