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Voice Over Internet Protocol (VoIP) System
2/12/2025
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Eagle Pass, Texas
City of Eagle Pass
The buyer is seeking proposals for a Voice over Internet Protocol (VoIP) system to replace or enhance their existing telephony system. The system must support 177 users initially with capacity to scale up to 200 or more. Key requirements include call handling, voicemail, IVR, conferencing, mobile support, and integration with existing tools. The buyer aims to improve call quality and reliability while reducing operational costs associated with traditional telephony systems.
- 2/5/2025 - Deadline for questions
- 2/12/2025 - Proposal Due Date
Refer to RFP
- Implement scalable VoIP system for 177 users
- Provide call handling, voicemail, IVR, call recording, and conferencing capabilities
- Support mobile and desktop applications
- Integrate with existing CRM systems and collaboration tools
- Ensure data encryption and compliance with regulations
- Guarantee 99.9% system uptime
- Provide training and support services
- Develop implementation plan and timeline
- Submit detailed performance reports quarterly
- Notify City immediately of any disruptions or compliance issues
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