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Managed Service Provider
2/13/2025
-
Nome, Alaska
City of Nome
The buyer is seeking a Managed Service Provider (MSP) to provide comprehensive IT services. The contract will commence on June 1, 2025, for an initial term of three years. The buyer requires 24/7 support, network monitoring, security management, and various IT-related services. The selected MSP will be responsible for managing the buyer's IT infrastructure across multiple government-owned buildings.
- 2/1/2025 - Intent to Respond & Questions Due
- 2/13/2025 - Proposal Due Date
- 3/1/2025 - Response Analysis / Finalists Selection
- 4/1/2025 - Finalist Presentations
- 5/1/2025 - MSP Selection / Award Contract
- 6/1/2025 - MSP Go Live
Refer to RFP
- Provide 24x7x365 Help Desk support
- Monitor server & network systems proactively
- Manage critical security and system patches
- Execute daily backup plan and recovery process
- Manage email system for all users
- Provide antivirus, antispam, and antispyware protection
- Offer on-site support when needed
- Manage networking equipment proactively
- Monitor security systems including firewalls
- Manage vendor relationships and hardware lifecycle
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