Metropolitan Transit Authority of Harris County

The buyer seeks proposals for Employee Assistance Program (EAP) services. The program should serve non-union active employees and pre-65 retirees in the Greater-Houston area. The buyer requires comprehensive EAP services, including counseling, referrals, and critical incident response. The contract will be for 3 years with an option to extend for 2 additional years.

• 2/7/2025 - Question Due Date
• 2/14/2025 - Proposal Due Date
• 10/1/2025 - Effective Date

• Provide comprehensive EAP services including counseling and referrals
• Offer multi-channel access through mobile app and web-based platform
• Implement critical incident response services
• Deliver reporting and data analytics on EAP utilization and outcomes
• Support municipality industry clients with burnout and low morale solutions
• Integrate with existing wellbeing initiatives
• Offer services in multiple languages
• Provide appointment guarantees for emergent, urgent, and routine EAP needs
• Conduct intake assessments and manage scheduling process
• Offer flexible session models for employees and employers