City of Durham Transportation Department

Buyer seeks a contractor to manage, operate, and maintain the GoDurham ACCESS demand response system. The service will implement a Mobility Manager Brokerage model to provide paratransit and microtransit services. The contractor will operate a shared ride mobility-for-all solution, coordinate multiple providers, and ensure ADA compliance. The contract includes developing a software platform, branding, and marketing services.

• 12/20/2024 - Learning Session Deadline
• 1/7/2025 - Learning Sessions
• 2/1/2025 - RFP Release
• 2/28/2025 - Proposal Due Date
• 9/1/2025 - Service Start Date

• Implement Mobility Manager Brokerage model
• Provide software platform for mobility operations
• Operate shared ride mobility-for-all solution
• Ensure ADA compliance for paratransit services
• Manage microtransit service in 2 zones
• Coordinate multiple service providers
• Deliver curb-to-curb and door-to-door transportation
• Operate services from 5:30 AM to 12:30 AM Monday-Saturday
• Provide service from 6:30 AM to 9:30 PM on Sundays/holidays
• Develop branding and marketing services