North Carolina Department of Health and Human Services

The buyer seeks a vendor to provide maintenance and enhancement services for the Crossroads WIC Management Information System. The project includes rehosting the system to a vendor-managed cloud infrastructure, implementing change requests, correcting defects, and providing production help desk support. The vendor will manage transition phases, develop product management plans, and ensure compliance with security requirements. The contract term is seven years with potential extensions.

• 1/6/2025 - Written Questions Deadline
• 1/29/2025 - Agency's Response to Questions
• 3/6/2025 - Proposal Due Date
• 3/10/2025 - Offer Evaluation
• 8/1/2025 - Contract Award

• Rehost Crossroads applications and data to vendor-managed cloud infrastructure
• Provide maintenance and enhancement services for Crossroads WIC system
• Implement change requests and correct defects in the system
• Provide production help desk support
• Conduct User Acceptance Testing (UAT) and deploy system releases
• Manage transition-in and transition-out phases
• Develop and maintain product management and communication plans
• Ensure compliance with security and vulnerability management requirements
• Coordinate with WIC EBT Provider for interface-related activities
• Generate system designs and execute system configuration changes