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Online Dispute Resolution Platform Design, Implementation and Ongoing Support
The State Bar of California
The buyer seeks to implement an Online Dispute Resolution (ODR) platform for fee disputes between attorneys and clients. The platform will facilitate early resolutions through mediation and seamlessly transition unresolved disputes to arbitration. The system will include features for case management, document sharing, scheduling, and conducting remote hearings. The buyer requires a vendor with experience in ODR to design, customize, implement, and provide ongoing support for the platform.
- 2/28/2025 - Questions Deadline
- 3/7/2025 - Answers to Questions Posted
- 3/14/2025 - Proposal Due Date
- 4/25/2025 - Anticipated Notice of Intent to Award
- 6/1/2025 - Anticipated Contract Start Date
- Design and configure ODR platform for mediation and arbitration
- Integrate platform with payment processing and case management systems
- Migrate arbitrator profile data to new platform
- Provide user training and documentation for various user groups
- Implement security measures and ensure compliance with regulations
- Offer ongoing technical support and maintenance
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