Massasoit Community College

The buyer seeks a vendor to provide comprehensive student loan default management and aversion services. The selected vendor will implement targeted outreach, borrower education, and repayment support to reduce delinquency rates. The goal is to help students manage their federal student loans effectively and improve repayment outcomes. The vendor will work to reduce the Cohort Default Rate through proactive prevention and strategic intervention.

• 2/17/2025 - Bidder's Questions Due
• 3/3/2025 - Responses to Bidder's Questions Due
• 3/17/2025 - Proposal Due Date
• 3/24/2025 - Finalist Presentation and Interview
• 6/23/2025 - Anticipated Contract Award
• 7/1/2025 - Anticipated Contract Start Date

• Proven experience in default aversion services for higher education
• Track record of data-driven strategies to reduce Cohort Default Rate
• Comprehensive knowledge of federal financial aid regulations
• Ability to securely access and utilize the National Student Loan Data System

• Implement targeted outreach to borrowers with delinquent federal student loans
• Provide personalized counseling on repayment options and financial management
• Conduct borrower education campaigns on loan repayment and financial literacy
• Utilize data analytics to identify at-risk borrowers and predict potential defaults
• Generate reports on outreach efforts, repayment trends, and impact on Cohort Default Rate
• Ensure compliance with federal and state regulations regarding student loans
• Assist borrowers in understanding and enrolling in income-driven repayment plans
• Implement multi-channel communication strategies to engage borrowers effectively
• Provide guidance on loan forgiveness programs, deferment, and forbearance options
• Help manage and reduce the College's Cohort Default Rate