Otay Water District

The buyer seeks proposals for a secure, web-based utility billing management solution. The system must feature a cloud-based interface, secure payment processing, and integrated point-of-sale functionality. It should support multiple billing cycles, customer types, and rate structures for over 50,000 active meters. The buyer requires seamless data migration, third-party integrations, and comprehensive reporting capabilities. Implementation is expected to begin in September 2025.

• 1/23/2025 - RFP Publication
• 3/21/2025 - Proposal Due Date
• 4/7/2025 - Short List Presentations/Demos
• 6/1/2025 - Final Selection

• Deliver secure, web-based utility billing management solution
• Provide cloud-based system with intuitive user interface
• Enable seamless transfer of at least three years of historical customer data
• Implement software, including installation, configuration, testing, and data migration
• Provide training and ongoing support for the new system
• Integrate with third-party systems like Tyler EERP and InfoSend
• Support multiple billing cycles and customer types
• Offer robust reporting capabilities
• Provide customer self-service portal with online bill pay
• Ensure system security and data protection