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Specifications for Student Support IT Help Desk Service
3/24/2025
-
St. Louis, MO
St. Louis Community College
The buyer is seeking proposals for a 24/7 call center to provide technical support services for students. The service will also offer after-hours support for faculty and staff. The buyer requires a comprehensive solution to handle inquiries and resolve technical issues for the college community.
- 2/11/2025 - Open Date
- 2/28/2025 - Questions Due Date
- 3/24/2025 - Proposal Due Date
Refer to RFP
- Provide 24/7 call center for student technical support
- Offer after-hours support for faculty and staff
- Answer inquiries for technical support services
- Implement a ticketing system for tracking and resolving issues
- Develop knowledge base for common technical problems
- Train call center staff on STLCC-specific systems and policies
- Establish escalation procedures for complex technical issues
- Provide regular reports on call volume and resolution times
- Maintain up-to-date documentation on STLCC IT infrastructure
- Ensure FERPA compliance in handling student information
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