Town of Monroe

The buyer is seeking proposals for fully-outsourced EMS billing services including implementation, integration with existing systems, revenue cycle management, patient support, analytics, and compliance. The services will cover approximately 1,800 9-1-1 calls per year for a population of 19,000 residents. The buyer requires high-touch expert support for patients, EMS and Finance leadership.

• 3/12/2025 - Release Date
• 3/26/2025 - Proposal Due Date
• 4/25/2025 - Preliminary Notice of Award
• 5/10/2025 - Contract Execution
• 7/1/2025 - Live Date for Billing Services

• Implement and transition EMS billing services
• Integrate with electronic patient care report system
• Perform pre-billing quality and documentation review
• Manage revenue cycle from initial notification to payment
• Submit claims to insurance carriers, Medicare and Medicaid
• Provide patient support for billing questions
• Manage write-offs and payment plans
• Provide analytics and reporting on billing performance
• Ensure compliance with billing regulations and data privacy
• Provide dedicated account support for EMS and Finance leadership