City of Minneapolis

The buyer seeks to implement a new Citizen Request Management System for its 311 service. The system should provide multi-channel communication capabilities, integrate with existing City systems, and include features for case management, knowledge management, reporting, and mobile accessibility. The buyer requires a cloud-based solution that enhances data management, provides transparency, and accommodates future growth and evolving needs of Minneapolis residents and visitors.

• 2/14/2025 - Questions on RFP Due
• 3/7/2025 - Responses to Questions Posted
• 3/28/2025 - Proposal Due Date
• 4/1/2025 - Vendor Demonstrations
• 5/1/2025 - Estimated Vendor Selection
• 7/1/2025 - Estimated Services Start Date

• Implement new Citizen Request Management System
• Provide multi-channel communication capabilities
• Integrate with existing City systems
• Develop knowledge management repository
• Create customizable workflows and case management
• Provide reporting and analytics tools
• Implement mobile accessibility features
• Ensure data security and compliance
• Provide training and documentation
• Migrate existing data to new system