Hillsborough County Sheriff's Office

The buyer seeks proposals for a comprehensive Inmate Communication System (ICS) for two detention facilities. The system should include inmate phones, tablets, video visitation, and physical mail scanning. The buyer requires a turnkey solution with all necessary infrastructure, hardware, software, and ongoing support. The successful proposer will provide commission-based services and maintain high service levels. The contract will be for three years with possible extensions.

• 2/10/2025 - Mandatory Pre-Proposal Site Visit
• 2/10/2025 - Letter of Intent Deadline
• 2/21/2025 - Deadline to Submit Questions
• 3/30/2025 - Proposal Due Date
• 4/28/2025 - Award Notification Target Date

• Provide and install inmate phones, tablets, and video visitation system
• Implement physical mail scanning and delivery system
• Offer educational/religious content and approved applications on tablets
• Ensure system integration with jail management system
• Provide commission reports and payments to HCSO
• Maintain 99.5% uptime for applications and services
• Resolve system issues according to SLA requirements
• Deliver required monthly and annual performance reports
• Ensure confidentiality of inmate communication data
• Transition from existing system to new equipment