Metropolitan Transportation Commission

The buyer seeks proposals for Doorways Housing Portal and Doorway Partners Portal Support Services. The project involves providing dedicated user support to help housing seekers find, apply, and prepare for placement in affordable housing. The service period is up to two years, with support needs phasing in and increasing over time as user uptake grows. The buyer aims to assist users effectively in navigating the Doorway Housing Portal.

• 2/14/2025 - Open Date
• 2/28/2025 - Questions Due Date
• 3/31/2025 - Proposal Due Date

• Provide dedicated user support for housing seekers on Doorway Housing Portal
• Help users find affordable housing options on the portal
• Assist users in applying for affordable housing through the portal
• Prepare users for placement in affordable housing
• Phase in support services over a two-year period
• Scale support services as user uptake increases
• Manage low initial support needs, ramping up over time
• Develop strategies for efficient user assistance
• Create user guides and FAQs for portal navigation
• Implement a ticketing system for user inquiries and issues