New York State Insurance Fund

The buyer is seeking proposals for an electronic payment solution for workers' compensation and disability insurance policyholders. The solution must accommodate one-time and recurring payments for bill payments and policy application deposits. It requires a web-based system, IVR option, and ability for employees to research payments. The buyer aims to implement a comprehensive payment processing system to improve customer service and streamline operations.

• 2/28/2025 - Final date for Bidder inquiries
• 3/14/2025 - Responses to Inquiries
• 3/31/2025 - Proposal Due Date

• Accept electronic checks and credit card payments
• Comply with PCI-DSS Level 1 and other industry security standards
• Provide web-based and IVR payment options
• Support both bifurcated and non-bifurcated fee structures
• Integrate with NYSIF's custom API

• Provide electronic payment processing for one-time and recurring payments
• Offer web-based and IVR payment options
• Accept credit cards, debit cards, and electronic checks
• Integrate with NYSIF systems and APIs
• Provide reporting and reconciliation capabilities
• Implement fraud protection and security measures
• Support customer profiles and automatic recurring payments
• Offer refund capabilities
• Provide customer service and technical support
• Implement and maintain the payment system