SUNY Fredonia University Services

The buyer is seeking a partner to host Drupal version 10-11+ websites for their public institution websites. The primary goals are student recruitment and retention, and providing information to faculty and staff. The buyer requires high service quality, including uptime and problem resolution. The project involves hosting multiple websites with specific traffic and storage requirements, providing development and staging environments, and offering 24/7 support.

• 3/28/2025 - Requested Submission of Questions
• 4/2/2025 - Response to questions issued
• 4/11/2025 - Proposal Due Date
• 5/9/2025 - Anticipated Notification of Award
• 8/1/2025 - Anticipated Contract Start Date

• Provide at least three client references, preferably higher education clients
• Describe company history, size, number of employees, and infrastructure providers
• Detail experience providing systems to higher education institutions
• Explain internal problem resolution process for customer complaints
• Identify any cancelled or failed implementations in the last five years

• Host Drupal 10-11+ websites for public institution websites
• Provide development, staging, and production environments workflow
• Support self-service cloud dev environment creation with git branching
• Offer automated Drupal core and module updates with custom deployment
• Deliver 24/7 support with 1 hour or less response time
• Maintain 99.95% or greater uptime
• Handle specified traffic volumes for primary, secondary, and tertiary websites
• Provide database and file system storage as specified
• Support simplesamlphp SSO Authentication on Drupal sites
• Offer real-time infrastructure issue notifications