Dekalb County Government

Buyer seeks a qualified firm to provide a comprehensive Employee Assistance Program (EAP) for approximately 7,000 full-time and part-time employees. The program must include confidential assessment, counseling, and referral services for employees, their spouses/partners, dependents, and household members. Services must be delivered via phone, video, online chat, email, and face-to-face interactions throughout a nationwide network. The contract is for a five-year multiyear term with various counseling session tiers.

• 3/19/2025 - Mandatory DeKalb First LSBE Meeting Option 1
• 3/24/2025 - Non-Mandatory Pre-Proposal Conference
• 3/26/2025 - Mandatory DeKalb First LSBE Meeting Option 2
• 3/28/2025 - Deadline for Submittal of Questions
• 4/16/2025 - Proposal Due Date

• Must have operated under current name for at least 3 years
• Must provide services through nationwide network with availability in Georgia
• Staff must have appropriate licenses/credentials for services

• Provide confidential short-term counseling for employees and dependents
• Maintain 24-hour crisis line with immediate telephone counseling
• Conduct workplace crisis intervention for traumatic events
• Deliver substance abuse assessments and appropriate treatment referrals
• Provide threat of violence potential assessments for employee safety
• Conduct critical incident stress debriefing services
• Offer grief counseling services following loss events
• Deliver online portal access for self-service resources
• Provide 9 hours of manager training annually
• Deliver 12 customized educational workshops annually
• Supply promotional materials for EAP services quarterly
• Generate monthly, quarterly and annual utilization reports
• Provide referrals to community resources for social services
• Manage successful return-to-work transitions
• Ensure network of counselors with locations in DeKalb County
• Maintain comprehensive referral network for specialized services
• Coordinate with County health plans for benefit integration
• Assist members in securing timely psychiatric appointments
• Provide TDD services for hearing impaired individuals
• Conduct annual employee information sessions