Bay County

The buyer is seeking a vendor to provide inmate telephone and video visitation services for its jail facility. The system should include phone services, video visitation kiosks, web-based scheduling software, and various inmate services like commissary ordering. The buyer requires detailed reporting, security features, and ongoing maintenance and support for the system. The contract will be for a five-year period.

• 3/21/2025 - Pre-Bid Meeting
• 4/4/2025 - Deadline for Vendor Questions
• 4/11/2025 - Responses Due from County
• 4/25/2025 - Proposal Due Date

• Provide inmate telephone services with 32 phones
• Install and maintain video visitation system with inmate kiosks
• Offer web-based scheduling and management software for video visitation
• Provide recording and monitoring capabilities for phone calls and video visits
• Offer commissary ordering and electronic mail capabilities through kiosks
• Provide 24/7/365 customer support for system and users
• Train facility staff on all system components and functions
• Generate detailed call and visitation reports
• Implement security features like PIN systems and call restrictions
• Provide revenue sharing through commissions on inmate calls