Cuyahoga Metropolitan Housing Authority

Buyer seeks a qualified vendor to provide comprehensive managed IT services for their Police Department. The services include managing network infrastructure, telephony, security systems, mobile data terminals, and specialized law enforcement applications. Buyer requires 24/7 monitoring and support to ensure police operations are never compromised. The project includes integration between systems and maintaining CJIS compliance for sensitive law enforcement data.

• 4/15/2025 - Questions Due
• 4/28/2025 - Proposal Due Date

• Experience in law enforcement IT environments
• CJIS compliance expertise
• 24/7 support capability for mission-critical systems
• Experience with SonicWall firewalls and specialized law enforcement software
• Ability to maintain multiple servers and network infrastructure

• Provide 24/7 network monitoring and maintenance for police department systems
• Manage Windows-based computer network and telephony infrastructure
• Ensure CJIS compliance and robust cybersecurity measures
• Support and maintain Computer Aided Dispatch (CAD) systems
• Configure and maintain Mobile Data Terminals in patrol vehicles
• Integrate VoIP phone system with existing police systems
• Implement backup solutions and disaster recovery plans
• Provide end-user support and help desk services
• Manage security access systems and door intercoms
• Coordinate with third-party vendors for specialized applications