North Dakota University System

Buyer is seeking a work management system solution that provides ITSM ticketing, asset management, project management, time tracking, and workflow management functionalities. The solution will be utilized daily by Core Technology Services staff to manage incidents, service requests, problems, changes, assets, and project work. It will also help leadership manage resource capacity. Buyer requires the solution to replace an existing system that lacks robust native functionality and requires custom-developed integrations.

• 4/11/2025 - Deadline for Submission of Questions
• 4/15/2025 - Responses to Questions issued
• 4/30/2025 - Proposal Due Date
• 5/16/2025 - Initial evaluation completed
• 5/27/2025 - Demonstrations period
• 6/20/2025 - Proposal Evaluation completed
• 6/27/2025 - Notice of Intent to Award issued

• Solution must be commercially available for minimum three years
• Experience with similar work for comparable higher education institution
• Three years professional experience in similar IT consulting

• Implement ITSM ticketing functionality
• Provide asset management capabilities
• Deliver project management functionalities
• Implement time tracking features
• Develop workflow management functionalities
• Enable service request management
• Configure incident and major incident management
• Implement problem management
• Provide change enablement capabilities
• Develop customer-facing service portal