City of Downey

Buyer seeks Information Technology Managed Services for their municipal operations. Buyer requires dedicated on-site staff during business hours plus after-hours support for critical systems and public meetings. Services include system administration, network maintenance, security management, and help desk support across all city facilities. The contract term is three years with options for two additional one-year extensions.

• 4/1/2025 - Release of RFP
• 4/11/2025 - Deadline for Written Questions
• 5/1/2025 - Proposal Due Date

• Provide on-site helpdesk technicians Monday-Friday 7:00AM-6:00PM
• Deliver after-hours support for critical system outages
• Support public meetings including Council and Planning Commission
• Manage physical and virtual servers with Microsoft Hypervisors
• Maintain network infrastructure including switches, firewalls, and VoIP
• Administer domain services, email, backup, and security systems
• Troubleshoot Office 365 and Exchange issues
• Support SQL databases and Crystal Reports
• Perform cybersecurity vulnerability assessments and policy development
• Respond to emergencies within 1 hour per SLA