City of Montpelier

Buyer seeks a Managed Service Provider to modernize IT infrastructure, ensuring robust, secure, and scalable services. Buyer operates a hybrid managed/virtual support model with a mix of on-premises and cloud-based services. The selected MSP will provide comprehensive IT support for approximately 114 devices across 12 locations, including critical emergency response functions. Buyer aims to transition to a fully cloud-based infrastructure within two years while addressing legacy systems.

• 4/7/2025 - Deadline to Receive Questions
• 4/21/2025 - Question Responses
• 5/1/2025 - Proposal Due Date
• 5/9/2025 - Notification to Finalists
• 5/12/2025 - Interviews
• 5/19/2025 - Proposal Award
• 7/1/2025 - Contract Start

• 100% USA-based operations
• N+1 Data Center configuration (Uptime Institute Tier 3)
• CJIS Level 4 Certification for staffing
• Professional liability insurance of $1 million
• General liability insurance of $1 million

• Manage and maintain IT infrastructure across 12 city locations
• Provide 24/7 support with 15-minute response for critical systems
• Transition to fully cloud-hosted environment within 24 months
• Address legacy servers running end-of-life operating systems
• Implement firewall management and patch management
• Maintain 99.9% service uptime with service credits for failures
• Provide disaster recovery with 24-hour RTO/RPO
• Conduct annual disaster recovery testing with 8-hour failover
• Manage Microsoft licenses including Office 365 Government tenant
• Maintain CJIS compliance for law enforcement systems