The University of Toledo

Buyer seeks a healthcare on-call solution to manage provider schedules, communications, and response times. The system must include automated call routing, escalation protocols, real-time availability updates, and robust reporting capabilities. The solution should support departmental customization, provider self-service, and system integrations while adhering to HIPAA compliance standards.

• 4/8/2025 - Questions Submitted by
• 4/17/2025 - UToledo Response to Questions
• 5/1/2025 - Proposal Due Date
• 5/19/2025 - Supplier Presentations
• 6/30/2025 - Anticipated Award Date

• Implement automated call routing based on on-call schedules
• Provide flexible scheduling options including rotating shifts
• Develop escalation protocols for unanswered calls
• Enable real-time provider availability updates
• Create detailed on-call activity reports
• Support multi-channel notifications (SMS, email, calls)
• Integrate with Epic EHR system
• Allow providers to swap shifts within the system
• Implement role-based access control for administrators
• Ensure HIPAA compliance for all communications