City of Bismarck

Buyer seeks a complete hosted ticketing solution for the Bismarck Event Center, Exhibit Hall, and Belle Mehus. The system must include sale, delivery, tracking, and reporting of ticket sales, account management, and marketing distribution services. Buyer requires the system to be PCI compliant with comprehensive hardware, software configuration, and technical support. The initial contract will run for five years beginning July 1, 2025, with potential for two one-year extensions.

• 3/28/2025 - Release of RFP
• 4/18/2025 - Proposer Question Deadline
• 5/2/2025 - Proposal Due Date
• 5/16/2025 - Evaluate Proposals
• 5/30/2025 - Interviews
• 5/30/2025 - Notification of Proposal Status
• 6/2/2025 - System Operational Deadline

• Must provide proven, comprehensive ticketing system
• Vendor must be experienced in selling, installing, supporting installations
• Resources to provide prompt, reliable support services
• Software must be commercial product with established technical support

• Implement hosted ticketing software as a service (SAAS) solution
• Provide scanning devices compliant with PCI standards
• Support multiple venues with multiple ticket pricing structures
• Supply ticket sales, delivery, tracking, and reporting capabilities
• Establish account management and marketing distribution services
• Configure system for 10-16 concurrent users
• Develop venue seating maps with modification capabilities
• Implement online credit card authorization and charging system
• Create electronic commerce/website sales interface
• Provide 24-hour technical support and training