Examination-Related Goods and Services for Real Estate Boards

Division of Occupational Licensure

Buyer seeks a vendor to provide examination-related goods and services for the Massachusetts Board of Registration of Real Estate Brokers and Salesmen and the Massachusetts Board of Registration of Real Estate Appraisers. The vendor will administer exams to salespersons, brokers, instructors, and various appraiser categories. Services include designing Massachusetts-specific and national examinations, providing customer service to applicants, and electronically transmitting exam results. Buyer licensed approximately 3,100 real estate professionals and 20 appraisers by exam in 2023.

• 4/2/2025 - Deadline for Submission of Questions
• 4/11/2025 - Official Answers for Bid Q&A published
• 5/9/2025 - Proposal Due Date
• 6/11/2025 - Notification of Apparent Successful Bidder
• 9/1/2025 - Estimated Contract Start Date

• Experience with licensure/test administration
• Staff technical/business experience in testing
• Financial stability without bankruptcy or contract defaults
• References from similar service clients

• Design and administer licensing exams for real estate brokers and salespersons
• Design and administer licensing exams for real estate appraisers
• Provide multiple testing sites across Massachusetts
• Administer virtual testing options
• Maintain customer service response center with minimal wait times
• Electronically transmit candidate results and demographic information
• Provide same-day feedback to unsuccessful examinees
• Maintain detailed examination records for minimum seven years
• Create emergency response plans for service continuity
• Implement ADA accommodations for exam candidates