San Mateo County Health - Aging And Adult Services

Buyer is conducting market research on systems for managing IHSS Public Authority provider registry, provider enrollment, and benefits management. Buyer seeks a reliable database system to match clients with providers, maintain accurate records, and allow independent providers to complete the orientation and enrollment process. The system must comply with all relevant data protection standards. This RFI is for market research only and does not constitute a commitment to issue an RFP.

• 4/10/2025 - Release Date
• 5/9/2025 - Proposal Due Date

• Experience providing similar services to California Counties/Public Authorities
• System capable of provider registry database management
• System capable of provider enrollment and orientation
• System capable of benefits management

• Develop provider registry database to match clients with caregivers
• Create provider orientation and enrollment system for personal information entry
• Manage appointment scheduling for orientation and enrollment processes
• Ensure data protection compliance and security standards
• Implement benefits management system for IHSS providers
• Maintain accurate provider and client records
• Generate reports on provider-client matching and program metrics
• Support provider form completion and document management
• Interface with existing county health systems
• Provide training and technical support for system users