Department of Commerce and Consumer Affairs

Buyer is requesting proposals for system integration services to enhance or replace their current website technology platform. The project includes implementing a framework to modernize and synchronize division webpages, enabling business divisions to maintain content, and utilizing artificial intelligence technology to enhance customer experience. The website will serve as an important source for department-related information and integrate with a centralized complaints management system and a new department-wide call center.

• 4/11/2025 - Release of RFP
• 4/18/2025 - Date to submit questions
• 4/25/2025 - State response to questions
• 5/12/2025 - Proposal Due Date
• 5/28/2025 - Notice of Award

• Experience in website development and content management systems
• Experience with AI integration for customer experience enhancement
• Experience with Salesforce CRM integration
• Project team with requisite qualifications for all required roles

• Modernize current website with enhanced web content management platform
• Implement AI technology to enhance customer experience and interactions
• Integrate website with Salesforce CRM and complaints management systems
• Design and implement Google CCAIP chatbot capabilities
• Create framework to synchronize division webpages and enable division content maintenance
• Develop technical architecture blueprint for the website solution
• Conduct user training and develop training materials
• Implement security protocols and define maintenance procedures
• Configure and test responsively designed web interfaces
• Provide 90-day warranty support after production rollout