City Of New York Office Of The Comptroller

Buyer seeks to modernize their claims processing system by replacing the outdated Omnibus Automated Imaging Storage and Information System (OAISIS). The project includes implementing a cloud-based Claims Processing Solution and a Data Warehouse Solution for reporting and analytics. The system will handle various claim types including property damage, personal injury, no-fault, affirmative, law, labor and employment, and real property claims. Buyer processes approximately 33,000 claims annually with a significant volume of both structured and unstructured data.

• 3/14/2025 - RFP Release
• 3/27/2025 - Pre-Proposal Meeting
• 5/6/2025 - Questions Due
• 5/13/2025 - Proposal Due Date
• 7/1/2026 - Anticipated Contract Start Date

• Financial and organizational stability
• Qualified key personnel with relevant experience
• Successful experience with similar projects
• Specific experience in the public sector/government

• Implement a cloud-based Claims Processing Solution
• Develop a Data Warehouse Solution for reporting and analytics
• Provide implementation and maintenance services
• Design workflows for claims intake and processing
• Replace existing OAISIS and eClaims portal functionality
• Migrate essential claims data to new system
• Integrate with internal and external City systems
• Provide training and knowledge transfer
• Implement security controls and data protection measures
• Deliver comprehensive reporting and analytics capabilities