Colorado Community College System

Buyer is seeking proposals for an email campaign platform and website chatbot solution for Colorado Online courses. The email client will send informational emails to current students about course information and resources. The chatbot will provide answers to general inquiries and guide students to information pages at the colleges. Buyer requires a solution that maintains 99.9% uptime and complies with accessibility standards and FERPA requirements.

• 4/28/2025 - Written inquiries deadline
• 5/5/2025 - State's responses to inquiries published
• 5/19/2025 - Proposal Due Date
• 6/12/2025 - Demonstrations from selected proposers
• 6/23/2025 - Intent to Award publication
• 8/1/2025 - Desired Contract start date

• Minimum of 5 years' experience with colleges of similar size
• Web-based solution
• Dedicated team for implementation and maintenance

• Implement an email campaign platform for student communications
• Deploy a website chatbot for current and prospective students
• Provide analytics for email tracking and engagement metrics
• Create email templates with personalization capabilities
• Archive chatbot sessions for one calendar year
• Ensure system compatibility with FERPA requirements
• Provide comprehensive training for Colorado Online staff
• Maintain 99.9% system uptime
• Establish problem escalation procedures for technical issues
• Support data migration in case of contract transition