City of Duluth

Buyer seeks to improve its Fire Department operations by procuring a new Records Management System. The system must support incident reporting, personnel management, training records, equipment tracking, fire prevention activities, and EMS reporting. Buyer requires a compliant system that improves data consolidation and report generation capabilities. The solution should include an NFPA 921 compliant investigation module.

• 5/14/2025 - RFP Issue Date
• 5/20/2025 - Final Date for Written Questions
• 5/23/2025 - City Responses to Written Questions
• 5/30/2025 - Proposal Due Date
• 7/31/2025 - Anticipated Award Date

• Implement NFIRS/NERIS compliant records management system
• Provide role-based access controls with SSO capability
• Deliver standards-based open API for data integration
• Ensure incident reporting meets all state/federal requirements
• Set up personnel and training management functionality
• Configure equipment tracking and asset management system
• Implement fire prevention and inspection modules
• Create NFPA 921 compliant investigation module
• Provide comprehensive user and administrator training
• Ensure data ownership belongs to the City
• Support seamless CAD integration
• Deliver mobile compatibility features
• Implement GIS functionality for driving directions/call tracking
• Set up EMS reporting capabilities
• Provide real-time data syncing functionality
• Ensure NEMSIS and HIPAA compliance
• Establish security protocols and compliance measures
• Configure automated report generation capabilities
• Deliver training records tracking functionality
• Provide web-based administrative capabilities