Texas Parks and Wildlife Department

Buyer seeks a qualified contractor to provide circulation fulfillment services for Texas Parks & Wildlife Magazine. Services include receiving payments, sending renewals, managing customer databases, providing call center support, and delivering letter shop services. The magazine publishes ten monthly issues annually with a subscriber base of approximately 55,000. The contractor must maintain customer data, authenticate digital subscribers, and provide detailed performance reports.

• 5/21/2025 - Questions Due
• 5/23/2025 - HUB Notification Deadline
• 6/5/2025 - Proposal Due Date
• 10/1/2025 - Contract Start Date

• Engaged in magazine circulation fulfillment for 5+ years
• Experience with magazines of 60,000+ circulation
• Customer service rep with 3+ years experience
• Team members with 3+ years experience
• Available personnel, skills, facilities, and equipment

• Receive payments and enter subscription orders
• Process renewals and send invoices
• Manage customer and sales databases
• Provide call center support for subscribers
• Deliver mail sorting and postal preparation services
• Generate subscriber mailing labels in zip-code order
• Authenticate subscribers for digital app access
• Process credit card transactions including auto-renewals
• Maintain subscriber data with NCOA and CASS compliance
• Provide detailed reporting on subscription performance