New York City Department of Health and Mental Hygiene

Buyer seeks to establish a 24/7 PEP Telemedicine Line to provide immediate access to HIV post-exposure prophylaxis (PEP) medications. The program aims to link PEP-eligible individuals to care, provide free starter packs, and increase awareness of biomedical prevention strategies. The contractor will manage a network of clinics and pharmacies to ensure timely PEP access across New York City. Services must be culturally competent and include Spanish language support.

• 10/2/2024 - Provider Conference
• 11/8/2024 - Deadline for Questions/Comments
• 9/30/2025 - Proposal Due Date
• 7/1/2026 - Anticipated Contract Start Date

• Currently provide clinical services in New York City
• Have Article 28 license from New York State Department of Health
• Experience providing PEP for non-occupational exposures through telemedicine
• Experience collaborating with organizations through Linkage Agreements/MOUs/MOAs
• Experience providing medication through virtual patient-provider-pharmacy arrangement

• Establish and maintain 24-hour PEP Telemedicine Line
• Provide immediate access to initial emergency PEP medications free of charge
• Rapidly link PEP-eligible individuals to PEP providers
• Conduct PEP eligibility assessments and prescribe emergency PEP medications
• Create network of Linkage Agreements with NYC clinics experienced in PEP
• Establish business agreements with 24-hour pharmacies for PEP starter packs
• Develop social media and outreach plan to promote PEP Telemedicine Line
• Ensure secure storage of client information compliant with privacy regulations
• Report client and service data in eSHARE system
• Provide services in culturally competent manner, including Spanish language